Civil Aviation Flight RFID Solution

With the continuous deepening of the reform of civil aviation enterprises and the increasing number of airline passengers, the inaccurate and out-of-sync information caused by the traditional VIP first-class customer management model based on paper and pen has become increasingly prominent. At the same time, it cannot adapt to the information of key first-class customers. cultural development requirements. The mobility characteristics of VIP first-class customer management are particularly prominent. The staff are responsible for ensuring special services for key customers. There is no fixed office space. The waiting hall is the office. It is impossible to use "RFID PAD + network cable" and other technologies already used in other industries. Information Tools handle front-line business.

      Based on the actual operational needs of current VIP first-class customer management, the "Civil Aviation Flight Butler Solution" was designed and developed. This solution creatively integrates the latest research and development results of global positioning system, RFID industrial tablet PAD and computer network communication technology. Based on the concept of "mobile information platform", it changes the working way of traditional customer CRM management and actively explores new ideas for VIP customer management. New model.

2. System characteristics

●Standardity: Provide corresponding data interfaces to achieve seamless connection with enterprise management information systems ERP and decision support systems; during the system deployment phase, data can be imported into existing ticketing systems or CRM systems.

●Flexibility: Task management settings are flexible and can be adjusted at any time; modular design allows users to select functional modules by themselves.

●Security: The management software can provide VPN SSL tunnel encryption protection based on 3G protocol to ensure information security; automatically detect the system version to ensure its stability; the system has complete security and automatic disaster recovery mechanisms to ensure security and stability and reduce system maintenance costs .

3. Core functions:

1. System login:

     Use the mobile network of the 3G card to establish a VPN SSL encrypted tunnel, use the account name and password to log in to the system, during the login process, perform real-time background updates of some offline data and table information, and at the same time check the APP version information and The APP version is updated automatically.

2. System main interface:

     The RFID industrial tablet PAD mainly includes the following functions: task management, flight information, passenger information, transfer inquiry, ticket status inquiry, customer complaints, and electronic documents. The core functions are task management, flight information, passenger information, transfer The five major modules of inquiry and ticket status inquiry will display the latest update time of the industrial tablet PAD data in the top part of the interface.

3. Task Management module:

     In the task management module, multiple query methods such as internal task number query, time query, and task name query are supported, and sorting is supported according to the planned departure time of civil aviation flights.

Each task contains the following sub-information: task latest update time, task description, task number, flight number, departure time, arrival time, passenger name, passenger type, and task status.

4. Flight information module (Airline Info)

     This module mainly performs combined condition searches for known flight information. The supported search conditions are flight number, airport, departure date, arrival date, aircraft number, flight information status, cabin information, passenger type, and group customer logo.

5. Customer Info

     In the passenger information module, the function of querying membership card numbers of civil aviation companies is supported, and the function of sorting the names of civil aviation passengers in ascending and descending order is based on the principle of pinyin first letter.

6. Transfer Info

     Since many air passengers will encounter connecting flight services, it is one of the very important service standards to promptly grasp the transfer information of VIP passengers and provide timely transfer tips and care. The transfer information of specific types of VIP customers can be locked based on the incoming flight number information, outgoing flight number information, passenger type, and group customer logo.

7. Ticket status inquiry (Instant Message)

     It can provide fast and timely ticket status inquiry and timely feedback of remaining ticket information at a specific time.