Jiangxi Lushan Scenic Area RFID electronic ticket system

Lushan Mountain is a national 5A-level scenic tourist attraction. It attracts domestic and foreign tourists with its unique cultural landscape and beautiful mountains and rivers. However, due to the large area of the Lushan Mountain Scenic Area, many internal management departments, and the old ticket management system, there are many management problems. Problems and loopholes.

1. There are many entrances and a large flow of people. There are 5-6 entrances to the Lushan Scenic Area. Several ticket sales points are independent of each other and are not connected to the Internet. This brings great trouble to the management of scenic area tickets.

2. The scenic spot ticket system cannot be connected to the scenic spot hotel and Restaurant consumption system, resulting in the inability to realize one-card consumption in the scenic spot. Not only is it very troublesome for tourists, but the consumption amount cannot be increased.

3. All tickets, hotels, restaurants, shopping malls, consumption and financial systems in the scenic area are independent. Data statistics and summary are usually handed over to the central finance at the end of each month. The central finance of the scenic area cannot conduct timely supervision, resulting in many false and wrong accounts. .

4. During the Golden Week and holidays, a large number of tourist groups flock in. How to quickly classify them to avoid queues, crowding, and confusion.

5. Counterfeit votes and the phenomenon of one vote being used for multiple purposes make it difficult for managers to guard against it. Tickets to Lushan Mountain are expensive, and there are travel agencies, agents, etc. selling tickets. This has led to many internal and external collusions to produce and sell counterfeit goods.

6. The statistics of ticketing are complicated, and miscalculations and omissions are common, resulting in the loss of ticket money, and it is impossible to achieve consistent "tickets", "accounts" and "money".

7. There are aboriginal people in the Lushan Scenic Area. How can the aboriginal people only be allowed to enter the scenic area themselves and not be allowed to bring people into the scenic area for profit?

8. Hotels, restaurants, cinemas, conference halls, ticket offices, and central finance in the scenic area do not have a complete information management system. Information transmission between them relies on telephone and fax. Each department and sub-attraction is basically information. Island.

9. The scenic spot does not have a strong database to support the website, and customers have no way to book and pay for scenic spot tickets, hotels and theaters through the website.

10. Recuperation and leisure guests can frequently enter and leave the scenic spot during the recuperation period. How to distinguish these guests from ordinary tourists? Some recuperation guests only pay ordinary tourists' money, and there are ordinary tourists who can enter and exit multiple times with such guests' tickets. Scenic spots, this makes scenic spot managers quite helpless.

11. Self-driving tour management

With the development of our country's economy, more and more people have private cars. They take advantage of holidays to drive out as a family. This adds another management item to the scenic spot, how to let self-drivers pass through the entrance quickly and how to keep the vehicles. How to quickly charge self-driving cars is a headache for scenic spot managers.

12. There is no complete customer information system, and customer information is basically one-time, so it is impossible to return visits or notify customers. For example: a group comes to a scenic spot for meetings and vacation activities. The customer is brought by a salesperson in the scenic spot. After the salesperson leaves the company, the customer information also disappears.

13. There is no perfect membership system. Implementing a membership system will provide members with more discounts and conveniences, which can improve customer loyalty and allow the scenic spot to have a stable number of customers.

14. Each department in the scenic area, including sub-attractions, restaurants, hotels, and hot springs, all charge their own fees. There are no packages or passes.

15. Online seat selection and ticket booking are not available for theaters, Sports grounds, and golf courses in the scenic area. Many guests only find that the seats are full or the venue is full when they arrive at the scene, which is not conducive to the effective use of theaters and sports venues.

Based on the actual problems existing in Lushan Mountain, our company developed a complete set of solutions for it. The solution was unanimously approved by the scenic spot management committee and won the bid for the Lushan electronic ticket system and information management system.

Jiangxi Lushan Scenic Area Electronic Ticket System, the solution is divided into three parts

1. Establish RTS: Resore Tickting Syefem, which is the RFID electronic ticket system for scenic spots. It includes unified ticket management functions in scenic spots, unified consumption management functions, internal management functions of hot spring branches, theater ticketing, sports ground time charging management, and battery car ticketing management in scenic spots.

1. Establish a central finance department and connect all ticket sales points and sub-attractions to the Internet. All data can be accessed and viewed in real time by the central finance department. The ticket revenue data of each ticket sales point can be collected and summarized on the same day and uploaded to the central finance department on the same day.

2. All entrances and exits of the scenic area are equipped with gate passages and implement one-person-one-ticket admission management.

3. All reservations, including reservations for conference groups and hotel groups from travel agencies and marketing departments, are sent to the central finance in the form of OA orders. After the central finance confirms that payment has been received for the order, it will notify the reservation center, which will then Notify hotels, conference halls, restaurants and other departments in the form of OA slips to achieve paperless reservation management.

4. All hotel restaurants, shopping malls, mobile games, and hot springs in the scenic area implement a unified consumption system. For hotel guests and long-term recuperation guests in the scenic area, they can use their hotel room card to swipe their cards at consumption points in the scenic area. Registered members can use their membership cards to make purchases, realizing an all-in-one card for consumption within the scenic area.

5. Aboriginal people in the scenic area use card swiping to enter and leave the scenic area. Each person has an rfid IC card. The card has a photo of the aboriginal person, which can be compared when entering and leaving.

6. Guests recuperating in the scenic area shall use fingerprints and rfid IC cards to enter and exit the scenic area.

7. For ordinary tourists, go to each ticket office and buy a barcoded paper ticket now. When entering the park, swipe the barcode and go through the gate to enter the park.

2. Establish CRS system, that is, central reservation system

By connecting the systems of various departments in the scenic area, we help the central finance, reservation center, planning and adjustment center, sales management department, hotel front desk, conference hall management department, restaurant management department to realize reservations for scenic area tickets, hotel rooms, conference halls and other projects. And the information is distributed to relevant departments through OA, realizing paperless information management among various departments in the scenic spot.

3. Establish a complete e-commerce platform

1. Guests can book all items in the scenic spot online. After the online payment is successful, the system will send a QR code text message to the guest. The guest can go to the ticket office to exchange the ticket with the text message, without queuing or paying cash.

2. Guests can register online to become members of the scenic spot. After successful registration, they can enjoy the discounts and points launched by the scenic spot. Guests can select seats and numbers for theaters in the scenic area online, and can also make reservations for golf courses and other sports venues in the scenic area.